Refund policy

RETURN & REFUND POLICY

We want you and your pet to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

RETURNS

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging when applicable. Proof of purchase or your order number may be required.

To request a return, please contact us at mullerbusines07@gmail.com before sending any item back.

If your return is approved, we will provide instructions on how and where to send your package. Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible so we can review the issue and provide an appropriate solution.

We may ask you to provide photos or other information about the item and packaging to help us evaluate the issue.

NON-RETURNABLE ITEMS

For health and hygiene reasons, certain used, opened, or personalized pet-care products may not be eligible for return. Items that have been damaged through normal use, misuse, or improper handling may also be ineligible.

If you are unsure whether your item can be returned, please contact us before sending it back.

RETURN SHIPPING

Unless the item arrived damaged, defective, incorrect, or otherwise required by applicable law, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

EXCHANGES

The fastest way to receive a different item is to contact us regarding your return and, once the return is approved, place a new order for the desired item.

CANCELLATIONS AND ORDER CHANGES

If you need to cancel or modify an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but once an order has entered processing or has been shipped, we may not be able to cancel or modify it.

REFUNDS

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us.

CONTACT US

For questions about returns or refunds, please contact us at:

mullerbusines07@gmail.com